Shipping policy

Shipping Policy

Processing Time: Orders generally ship within 1-2 business days (excluding weekends and holidays).

Need It by a Certain Date?: If you need your order by a specific date, please email hello@siennal.com before placing your order so we can confirm whether we can meet it.

Shipping Methods and Costs: Displayed during the checkout process. Please choose the shipping option that fits when you need your order. Delivery timeframes shown at checkout are the carrier's estimates, counted from the carrier's first scan of your package, and are not guaranteed delivery dates.

Tracking: Once your order ships, you'll receive a tracking number via email.

Shipping Restrictions: We currently only ship to US locations.

Delays: Delays may occur due to weather, carrier issues or high shipping volume, including time between when we hand your package to the carrier and the carrier's first scan. We are not responsible for these delays, and shipping charges, including expedited shipping, are not refunded because of them.

Compressed Packaging: Some products, like our pillows, ship compressed and sealed at the factory. After opening a pillow, fluff it well. It generally takes 24 to 48 hours to reach its full size and firmness. Once opened, compressed items can't be returned to their original packaging. Please see our Refund policy before opening.

Damaged in Transit: If your order arrives damaged, email hello@siennal.com within 48 hours of delivery with photos of the box, packaging and item. See our Refund policy for details.

Delivered but Not Received: If tracking shows delivered but you can't find your package, please check around your property and with neighbors, and wait 24 hours. If it still hasn't turned up, email us within 7 days of the delivery date and we'll help you open a claim with the carrier. Once the carrier confirms delivery to the address provided, we can't replace or refund packages reported lost or stolen.

Shipping Address: Please double-check your address at checkout. We can only change it before your order ships, and we aren't responsible for orders sent to an incorrect address provided at checkout.